Privacy Policy

This Is Prime Limited (”We”) are committed to protecting and respecting your privacy.

Our Group means our subsidiaries, our ultimate holding company and its subsidiaries, our associated companies as defined in section 1159 of the UK Companies Act 2006 (our Group).

This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of data protection legislation in force from time to time the data controller is

This Is Prime Limited
31 Princess Street
Manchester
M2 4EW

Our nominated Data Protection Officer is Neil Clough who can be contacted at the above address or by email hello@thisisprime.co.uk

Who we are and what we do

We are a recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). We also provide training and consultancy. We collect the personal data of the following types of people to allow us to undertake our business:

  • Prospective and placed candidates for permanent roles
  • Prospective and live client contacts
  • Supplier contacts to support our services
  • Employees, consultants, freelance workers

We collect information about you to carry out our core business and ancillary activities.

Information you give to us or we collect about you

This is information about you that you give us by filling in forms on-site or by corresponding with us via phone, e-mail or otherwise. It includes information you provide when you register to use our site; to enter our database; subscribe to our services; attend our events; participate in discussion boards or other social media functions on our sites; enter a competition, promotion or survey; attend our training events or when you report a problem with our site.

The information you either give us, or we collect about you, may include your name; address; private and corporate e-mail address and phone number; financial information; compliance documentation and references verifying your qualifications and experience and your right to work in the United Kingdom; curriculum vitae and photograph, and links to your professional profiles available in the public domain e.g. LinkedIn, Twitter, business Facebook or corporate website.

Information we collect about you when you visit our website

With regard to each of your visits to our site, we will automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet; your login information if applicable; browser type and version [browser plug-in types and versions], operating system and platform; information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), and products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); methods used to browse away from the pages and any phone number used to call our customer service number.

Information we obtain from other sources

This is information we obtain about you from other sources such as LinkedIn; corporate websites; job board websites; online CV libraries; your business card and personal recommendations. In this case we will inform you, by sending you this privacy notice, within a maximum of 30 days of collecting the data of the fact we hold personal data about you, the source the personal data originates from (whether it came from publicly accessible sources) and for what purpose we intend to retain and process your personal data.
We are working closely with third parties including [companies within our Group, business partners, sub-contractors in technical, professional, payment and other services, advertising networks, analytics providers, search information providers, credit reference agencies, and professional advisors]. We may receive information about you from them for the purposes of our recruitment services and ancillary support services.

Purposes of the processing and the legal basis for the processing

We use information held about you in the following ways:

To carry out our obligations arising from any contracts we intend to enter into or have entered into between you and us, and to provide you with the information, products and services that you request from us or we think will be of interest to you because it is relevant to your career or to your organisation.
To provide you with information about other goods and services we offer that are similar to those that you have already purchased, been provided with or enquired about.
The core service we offer to our candidates and clients is the introduction of candidates to our clients for the purpose of a temporary or permanent engagement. However, our service expands to supporting individuals throughout their career, and to supporting businesses’ resourcing needs and strategies.

Our legal basis for the processing of personal data is our legitimate business interests, described in more detail below, although we will also rely on contract, legal obligation and consent for specific uses of data.

We will rely on contract if we are negotiating or have entered into a placement agreement with you or your organisation or any other contract to provide services to you or receive services from you or your organisation.

We will rely on legal obligation if we are legally required to hold information on you to fulfil our legal obligations.

We will in some circumstances rely on consent for particular uses of your data and you will be asked to express your consent, if legally required. Examples of when consent may be the lawful basis for processing include permission to introduce you to a client (if you are a candidate).

Our Legitimate Business Interests

Our legitimate interests in collecting and retaining your personal data are described below:

As a recruitment business and recruitment agency we introduce candidates to clients for permanent employment, temporary worker placements or independent professional contracts. The exchange of personal data of our candidates and our client contacts is a fundamental, essential part of this process.

In order to support our candidates’ career aspirations and our clients’ resourcing needs we require a database of candidate and client personal data containing historical information as well as current resourcing requirements.

To maintain, expand and develop our business we need to record the personal data of prospective candidates and client contacts.

Consent

Should we want or need to rely on consent to lawfully process your data we will request your consent orally, by email or by an online process for the specific activity we require consent for and will record your response on our system. Where consent is the lawful basis for our processing, you have the right to withdraw your consent to this particular processing at any time.

Other Uses we will make of your data:

  • Use of our website
  • To notify you about changes to our service
  • To ensure that content from our site is presented in the most effective manner for you and for your computer

We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer
  • to allow you to participate in the interactive features of our service, when you choose to do so
  • as part of our efforts to keep our site safe and secure
  • to measure or understand the effectiveness of the advertising we serve to you and others, and to deliver relevant advertising to you
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them

We do not undertake automated decision making or profiling. We do use our computer systems to search and identify personal data in accordance with parameters set by a person. A person will always be involved in the decision making process.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie notice [LINK] [or expand if no cookie notice]

Disclosure of your information inside and outside of the EEA

We will share your personal information with:

Any member of our group both in the EEA and outside of the EEA.

Selected third parties including:

  • clients for the purpose of introducing candidates to them
  • candidates for the purpose of arranging interviews, training and engagements
  • clients, business partners, suppliers and sub-contractors for the performance and compliance obligations of any contract we enter into with them or you
  • subcontractors including email marketing specialists, event organisers, payment and other financial service providers
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in M1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience
  • analytics and search engine providers that assist us in the improvement and optimisation of our site
  • credit reference agencies, our insurance broker, compliance partners and other sub-contractors for the purpose of assessing your suitability for a role where this is a condition of us entering into a contract with you

We will disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets
  • if This Is Prime Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply of services and other agreements; or to protect the rights, property, or safety of This Is Prime Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction

The lawful basis for the third party processing will include:

  • their own legitimate business interests in processing your personal data, in most cases to fulfil their internal resourcing needs
  • satisfaction of their contractual obligations to us as our data processor
  • for the purpose of a contract in place or in contemplation
  • to fulfil their legal obligations

Where we store and process your personal data

The data that we collect from you may/will be transferred to, and stored at, a destination outside the European Economic Area (”EEA”). It may be transferred to third parties outside of the EEA for the purpose of our recruitment services. It may/will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, our recruitment services and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. This Is Prime Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Retention of your data

We understand our legal duty to retain accurate data and only retain personal data for as long as we need it for our legitimate business interests and that you are happy for us to do so. Accordingly, we have a data retention notice and run data routines to remove data that we no longer have a legitimate business interest in maintaining.

We do the following to try to ensure our data is accurate:

  • our website enables you to manage your data and to review whether the details we hold about you are accurate prior to making an introduction. We check that we have accurate information about you and we keep in touch with you so you can let us know of changes to your personal data.

We segregate our data so that we keep different types of data for different time periods. The criteria we use to determine whether we should retain your personal data includes:

  • the nature of the personal data
  • its perceived accuracy
  • our legal obligations
  • whether an interview or placement has been arranged
  • our recruitment expertise and knowledge of the industry by country, sector and job role

We may archive part or all of your personal data or retain it on our financial systems only, deleting all or part of it from our main Customer Relationship Managment (CRM) system. We may pseudonymise parts of your data, particularly following a request for suppression or deletion of your data, to ensure that we do not re-enter your personal data on to our database, unless requested to do so.

For your information, Pseudonymised Data is created by taking identifying fields within a database and replacing them with artificial identifiers, or pseudonyms.

Our current retention notice is available upon request.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes and we will collect express consent from you if legally required prior to using your personal data for marketing purposes.

You can exercise your right to accept or prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at hello@thisisprime.co.uk

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The GDPR provides you with the following rights, to:

  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party in certain formats, if practicable.
  • Make a complaint to a supervisory body which in the United Kingdom is the Information Commissioner’s Office. The ICO can be contacted through this link: https://ico.org.uk/concerns/

Access to information

The Data Protection Act 1998 and the GDPR give you the right to access information held about you. We also encourage you to contact us to ensure your data is accurate and complete.
Your right of access can be exercised in accordance with the Act (and the GDPR once it is in force). Prior to 25th May 2018 any access request under the Data Protection Act will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

A subject access request should be submitted to hello@thisisprime.co.uk No fee will apply once the GDPR comes into force.

Changes to our privacy notice

Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy notice.

Contact

Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to hello@thisisprime.co.uk

Neil Clough

Co-Founder & Managing Director

Having worked in sales environments for over 15 years, Neil’s passion and natural talent for selling has seen him progress through the ranks and achieve great success in his career. Neil quickly became a highly experienced individual within recruiting and developing sales talent, which led him to be an Apprentice Finalist in 2013.

This experience saw him achieve top salesperson status throughout, as well as breaking the record for the most high-ticket sales ever on a task! Neil is a huge fan of anything football related, but his sporting activities are not confined to just that. He is a regular gym-goer and has taken part in several endurance events, most recently the Gaelforce 64k challenge!

Learn more about Neil on LinkedIn

Contact Neil
Neil@thisisprime.co.uk

Nicole Plinston

Co-Founder & Director

With over 20 years’ experience working in sales environments, Nicole has worked across many sectors for some of the best known global brands such as Virgin Media and Apple. She started her career selling car insurance, and quickly realised she had a natural flair for selling, and turned her skills to a career in recruitment.

During this time, Nicole’s passion for training and development grew, and she decided to study for her CIPD. Training has since been at the core of her expertise, and now she works developing the careers of salespeople and managers, both internally and externally. In her spare time, Nicole is an avid football fan, holding a season ticket at the mighty Crystal Palace! She also claims to enjoy running (but for the record, she really does hate it).

Learn more about Nicole on LinkedIn

Contact Nicole
Nicole@thisisprime.co.uk

Kyle Gallagher

Associate Director

Kyle joined This Is Prime as a graduate of Business and Marketing. He was the first-ever employee back in 2014, and has progressed to become an integral part of the team. He is now an Associate Director at This Is Prime and manages the team in Manchester. Kyle is also focussed on managing our key client and candidate relationships. Unfortunately, he is the only Gallagher brother that has no musical talent, but his wit in the office makes up for it!

Learn more about Kyle on LinkedIn

Contact Kyle
Kyle@thisisprime.co.uk

Chris Thompson

Sales Manager

After completing his Marketing Management degree at Manchester Metropolitan, Chris joined us in 2018. Within that time Chris has been promoted to Sales Manager, managing key clients and candidate relationships simultaneously. Chris is a huge fan of his hometown football team, Middlesbrough FC and doesn’t stop talking about it! He’s also the office comedian, keeping us all entertained (even virtually over Zoom).

Learn more about Chris on LinkedIn

Contact Chris
Chris@thisisprime.co.uk

Christina Brooke

Mid-Senior Sales Manager

Graduating with a 2:1 in Journalism from Salford University, Christina made her way to Prime in 2016, and has already been promoted twice since joining! Now a Principal Sales Recruiter in our Manchester office, her focus is on bringing fresh talent into the business. As well as recruiting candidates and managing client and candidate relationships, she also looks after our key accounts on our sales desk. Christina’s favourite song of all time is Bigmouth Strikes Again by The Smiths (cracking choice).

Learn more about Christina on LinkedIn

Contact Christina
Christina@thisisprime.co.uk

Steve Lowndes

Head of Sales Training

Since joining, Steve has set up and run our successful Prime Sales Academy, enabling organisations and their sales team to deliver better results, ramp up faster, and improve their retention. Whenever he gets the chance, Steve is straight on the bike and off into the hills. In his spare time, he likes to write. He has almost finished writing his book, “Selling in the New World: The Rise of the Transformational Seller.” We can’t wait to read it!

Learn more about Steve on LinkedIn

Contact Steve
Steve@thisisprime.co.uk

Lizzie Formisano

Sales Recruiter

Graduating with a First Class Honours in History from The University of Birmingham, Lizzie has an extensive background in recruitment and works placing top graduate talent into the best sales and recruitment opportunities across London. Lizzie joined us in 2020, and within 6 months she was promoted to Senior Sales Resourcer! Lizzie used to channel her inner Jimi Hendrix in a rock group, but has since swapped the 6 strings for a pair of CDJ’s and a drum & bass mix.

Learn more about Lizzie on LinkedIn

Contact Lizzie
Lizzie@thisisprime.co.uk

James Salamon

Sales Recruiter

James, aka “Salzy”, is a testament to our training and progression here at This Is Prime. Following on from his placement year with us, James has continued to stay on after graduation and is already carving out an excellent career. When he isn’t working, James pulls up the laces and is straight onto the football pitch, having played for the Manchester Met football team in the past.

Learn more about James on LinkedIn

Contact James
James@thisisprime.co.uk

Charlotte Morris

Senior Sales Resourcer

Charlotte is tasked with searching high and low to find the top graduate talent and place them into the best sales and recruitment opportunities across Manchester. She describes herself as an absolute chatterbox, and we couldn’t agree more! Since joining us in our Manchester office, she has not stopped talking about bottomless brunches, and is an avid fan of prosecco.

Learn more about Charlotte on LinkedIn

Contact Charlotte
Charlotte@thisisprime.co.uk

Adele Patel

Senior Sales Resourcer

Adele joined us with excellent experience under her belt in retail, marketing and communications, which has set her in good stead here at This Is Prime. She plans to progress with us as well as having aspirations to travel the world. She loves cooking and reading, and her favourite book is Outliers by Michael Gladwell. In the future, she’d love to live in France and be fluent in French!

Learn more about Adele on LinkedIn

Contact Adele
Adele@thisisprime.co.uk

Toby Davies

Sales Resourcer

Graduating with First Class Honours in LLB Law from the University of Nottingham, Toby headed for the big city of London with one goal in mind. To be THE top performer within Prime enabling him to afford a Mercedes-Benz! From an early age, Toby has been a goalkeeper for several clubs and continued to play at University. He is a massive fan of Arsenal FC and hopes to see them lift the Premier League trophy very soon!

Learn more about Toby on LinkedIn

Contact Toby
Toby@thisisprime.co.uk

Akiel Johnson

Sales Resourcer

Akiel is currently on Placement at Prime from Manchester Metropolitan University, studying Marketing Management. He has been a fantastic member of the team and always looking to learn! Akiel enjoys anything competitive and is currently part of the 1st team Football team at the University. His goal is to be so successful within his career he can afford a Lamborghini Urus!

Learn more about Akiel on LinkedIn

Contact Akiel
Akiel@thisisprime.co.uk

Liam Curry

Sales Resourcer

Graduating with a First Class Honours in Accounting and Finance from Newcastle University, Liam heads back to his hometown of Manchester and looks to make a fantastic career within recruitment! He is a massive fan of anything football, playing from 5 years old and reaching regional team within his teens. Liam has an incredible goal to run a sub 1:40:00 time within a half or full marathon next year!

Learn more about Liam on LinkedIn

Contact Liam
Liam@thisisprime.co.uk

Mica Burke

Sales Resourcer

Graduating from Nottingham Trent University in English and Philosophy, Mica enjoys playing the guitar, steel drums and binge-watching a good Netflix series! She is always up for socialising and having a few tequilas with her friends. Mica aims to hit every continent in the next five years and be on the property ladder within the next three years.

Learn more about Mica on LinkedIn

Contact Mica
Mica@thisisprime.co.uk

Holly Wilson

Sales Resourcer

Holly graduated from The Manchester Metropolitan University with a first-class in Event Management, and during her time at university, she competed with The Electric Cheerleading team and represented Wales within Gymnastics. She enjoys listening to music and seeing her favourite artists at events such as Parklife and The Warehouse Project. Holly has worked in numerous event type roles throughout her career but realised that she could turn the skills she has developed within those roles into being a force to be reckoned within recruitment.

Learn more about Holly on LinkedIn

Contact Holly
Holly@thisisprime.co.uk

Beth Clacher

Sales Resourcer

Contact Beth
Beth@thisisprime.co.uk

David Lennon

Digital Marketing Executive

Graduating from the University of Central Lancashire with a 1st class degree in Marketing Management, David works to create impactful content that will help Prime connect with new and existing candidates and clients, as well as helping us grow our brand into new markets. He is a massive fan of anything sporty, playing rugby, handball, cricket, and dodgeball to name just a few. He is currently training to return to American Football as a Wide Receiver.

Learn more about David on LinkedIn

Contact David
David@thisisprime.co.uk

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