Senior Sales Manager

Overview

Job Description

We are seeking an experienced Senior Sales Manager with a proven track record of managing managers and delivering high-performance results within a contact centre or sales floor environment. The successful candidate will oversee four Sales Managers, each leading a team of 12 salespeople, driving performance across the function and ensuring consistent achievement of targets.

Key Responsibilities

• Manage, coach, and motivate four Sales Managers to consistently achieve and exceed sales targets.
• Lead daily and weekly meetings with senior stakeholders to review progress, set direction, and ensure alignment to company objectives.
• Deliver a sales result within set timescales, using a logical and rational approach to challenges and decision making.
• Manage sales processes from start to finish with clear structure, planning, and accountability.
• Provide regular performance updates to the Head of Sales and Sales Director.
• Deliver structured, well-thought-out team meetings to large groups, setting clear objectives and following up on outcomes.
• Where needed, hold difficult conversations with both groups and individuals.
• Analyse data to identify trends, influence decisions, and improve performance.
• Support the personal and professional development of managers, embedding a culture of accountability, continuous improvement, and teamwork.
• Maintain a holistic view of the sales function, always considering the bigger picture and long-term objectives.

Experience, Skills and Qualifications Required

• 2–4 years of experience managing managers in a sales, contact centre, or similar environment.
• Track record of managing teams to achieve sales targets, KPIs, and high- quality customer service standards.
• Comfortable working in a fast-paced, target-driven environment.
• Experience monitoring, managing, and improving individual and team performance.
• Evidence of successfully developing people and motivating teams, including younger and graduate-level employees.
• Commercially focused with strong problem-solving skills and high emotional intelligence.
• Strong communicator with the ability to influence at all levels.
• Previous B2C contact centre experience preferred

What We Offer

• Office-based role (5 days per week) with flexibility to work weekends if required.
• Structured career progression opportunities.
• 28 days holiday (inclusive of bank holidays).
• Supportive team culture, recognition schemes, and regular company events.

Additional benefits including:

• Cashback health provider covering prescriptions, dental, optical, massages, and specialist therapies.
• Access to EAP, independent financial advice, income protection, and discounted perks for travel, cinema, and theme parks.
• Birthday day off and a charity day to use as you choose.