Client Relationship Manager

Overview

Job Description

Client Relationship Manager

Location: Glasgow

Salary: £33,000 – £41,000 DOE, +£12,000 Uncapped OTE

About the Role This is your chance to become a key player in a high‑performing sales team who provide tailored training, connecting learning across an organisation. They’re one of the largest tech training providers in the UK and the fastest growing in the US, they partner with 96% of the FTSE and most of the Fortune 500. You’ll be responsible for growing existing customers and driving new business opportunities on a 50/50 split.

Responsibilities

• Identify and liaise with key stakeholders and decision makers for existing customers/partners through business development and client referral.
• Effectively facilitate client meetings to discuss relevant solutions in order to maximise sales opportunities
• A level of client control to ensure client projects are delivered in scope and targets are delivered on time
• Prepare quotes and proposals to deliver high quality presentations in line with customer/partner requirements
• Input, analyse and interpret all relevant sales management information to strategically prioritise your sales pipeline/cycle in order to consistently achieve and exceed targets
• Deliver high levels of customer service that lead to long-term commercial relationships
• Develop an in-depth understanding/knowledge of your product offering to ensure accurate positioning within the defined market space
• Uncover revenue opportunities through thorough exploration of clients’ needs

Your Experience/Skills

• Track record of achieving sales targets
• Minimum 4 years B2B sales experience
• Working to tight deadlines where high level of accuracy is required
• Experience of resolving or offering solutions to queries
• Proficient in using IT systems e.g. Client Relationships Management systems

Key Competencies

• Understanding of consultative sales techniques
• Understanding of procurement processes
• Knowledge of how to build initial rapport and establishing relationships with decision makers at a strategic level
• Strong knowledge of the sales cycle from initial contact/prospecting to purchasing service offerings
• Full understanding of how to deliver great customer service